If you have owned your X-series flashlight stun gun device for more than 90 days, we require you purchase a device replacement ticket. This fee will cover round-trip shipping of your defective device. Please purchase your (Device Replacement Ticket) for $10 in our store. Be sure to enter your shipping address. Within a few days, you will receive our replacement warranty package. Place your defective device in the included envelope, then deposit in any US outgoing mailbox. We will take care of the rest. Please TEXT our support team with any specific questions or concerns you may have regarding your claim. Our goal is to get you a working device as soon as possible. The average warranty claim process takes about 5-7 days. We reserve the right to decline your claim should we suspect fraud or abuse of our Warranty program.